Last updated: January 2, 2026
Cleanzy Home Services Inc. ("Cleanzy", "we", "us" or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit cleanzy.baby or use our cleaning services. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
1. Information we collect
- Information you provide: name, email address, phone number, service address and any details you include when requesting a quote or contacting us.
- Service information: details about the cleaning services you book, scheduling preferences and feedback.
- Automatically collected data: IP address, browser type, device information, pages visited and similar analytics data collected through cookies and similar technologies.
2. How we use your information
- To respond to enquiries and provide quotes.
- To schedule, deliver and improve our cleaning services.
- To communicate appointment confirmations, reminders and service updates.
- To analyse website usage and improve our content and user experience.
- To comply with legal obligations and protect our rights.
3. Legal basis & consent
We collect and use your personal information with your consent, which you may withdraw at any time by contacting us. Where permitted by law, we may also process information to fulfil a contract with you or to meet legal requirements.
4. Sharing your information
We do not sell your personal information. We may share it with trusted service providers (such as scheduling, payment and analytics partners) who process data on our behalf under confidentiality obligations, or where required by law.
5. Cookies
We use cookies and similar technologies to operate our website and understand how it is used. You can manage cookies through your browser settings. For details, see our Cookie Policy.
6. Data retention
We retain personal information only as long as necessary to fulfil the purposes described in this policy, or as required by applicable law, after which it is securely deleted or anonymised.
7. Security
We use reasonable administrative, technical and physical safeguards to protect your information against unauthorised access, loss or misuse. No method of transmission over the Internet is completely secure, however, and we cannot guarantee absolute security.
8. Your rights
Subject to applicable law, you have the right to access, correct or delete your personal information, and to withdraw consent. To exercise these rights, contact us using the details below.
9. Children's privacy
Our services are intended for adults. We do not knowingly collect personal information from children under the age of 16.
10. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date reflects the most recent revision. Continued use of our website constitutes acceptance of the updated policy.
11. Contact us
Questions about this policy or your personal information? Reach our privacy team at [email protected] or write to Cleanzy Home Services Inc., 120 Adelaide St W, Suite 2500, Toronto, ON M5H 1T1, Canada.